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We're seeking a suitable candidate to apply for our Executive position at the Enquiry Centre Department, University of Nottingham Malaysia (UNM).
Job Requirements:
- Minimum Diploma with at least 3 years working experience in a related field
- A level of maturity consistent with the requirements of the position for independent work, initiative, and travel.
- Excellent communication skills and etiquette of various modes (including phone, email and online chats) with a focus in converting enquiries and leads into enrolments.
- Pleasant personality with strong customer service focus and able to develop a good working relationship with students, staff members and partners.
- A good command of written and spoken English and Bahasa Malaysia.
- Intermediate knowledge of Microsoft Office software, especially MS Word, MS Excel, and MS Power Point and digital collaboration tools.
- Willingness to work additional hours as and when required to meet recruitment targets.
- Ability to speak, read and write in Mandarin, Arabic, Tamil, Hindi, or Bahasa Indonesia.
- Marketing experience in an educational institution.
- Knowledge of the Malaysia education system and framework, and of government policy regulating higher education advertising and promotion.
Job Responsibilities:
- Generate new student enrolments, according to targets, for UNM programs via direct channels which include leads generated via walk-ins, phone-ins, e-mails, web-form and leads acquired via digital marketing through search marketing, social media marketing, education aggregators and any other sources assigned by the Line Manager.
- Contribute to the development of recruitment strategies, improve lead to enrolment conversion rates and deliver a high level of customer service that will ensure targets are met. This involves ensuring compliance with the Unit and University policies, procedures, and relevant legislations.
- Minimal travel is required in this role as most of the recruitment process will be executed on-campus in person, via phone or through digital platforms. The position resides within the Enquiry Centre and will report to the Assistant Manager of the Enquiry Centre.
- Providing future students with accurate information about studying at the university which includes programme information, accommodation, scholarships, visas, exchange, transfer and study abroad opportunities and more.
- Contributing to the development and management of relationships with a range of stakeholders including agents and other external stakeholders.
- Supporting the coordination and successful execution of Open Day and Recruitment events on campus.
- Ensuring efficient and effective processing of student applications and conversion activities from offers into enrolments.
Job Type: Full-time
Salary: From RM4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Parental leave
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Semenyih: Reliably commute or planning to relocate before starting work (Required)
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