CENT Navigator

 

As a CENT Navigator, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services. You will have a human relations mindset, possess strong self-management skills, and have a methodical and planful focus on processes. Additionally, you will be able to multi-task efficiently and possess broad and deep subject matter expertise of our company's products, services, timing, and resources.

Key Responsibilities:

• Build and maintain strong relationships with clients by understanding their needs and ensuring their satisfaction with our products and services.
• Demonstrate a genuine customer service attitude, empathy, and proactive servicing skills in all client interactions.
• Manage urgent and important tasks effectively, prioritize tasks, and ensure timely resolution of client issues.
• Utilize a methodical and planful approach to processes to ensure that all client interactions are managed efficiently.
• Demonstrate high attention-to-detail and ensure that all client information and data is accurate and up to date.
• Possess a broad and deep understanding of our company's products, services, timing, and resources to ensure effective communication and problem-solving with clients.
• Collaborate with cross-functional teams, including Sales, Operations, Marketing, and Product Development, to ensure that clients' needs are met effectively.
• Stay up to date with industry trends, new technologies, and emerging best practices to improve our products and services.

Required Skills and Qualifications:

• Bachelor's degree in a related field or equivalent experience
• 2+ years of experience in client services, customer success, or related field
• Strong human relations mindset with excellent customer service and empathy skills
• Self-motivated and possess high attention-to-detail.
• Methodical and planful approach to processes
• Excellent multi-tasking skills, able to prioritize and manage urgent versus important tasks.
• Deep understanding of our company's products, services, timing, and resources
• Excellent communication skills, both written and verbal
• Ability to work effectively in a team environment and collaborate with cross-functional teams.

Preferred Skills and Qualifications:

• Experience with CRM systems, such as Salesforce
• Experience in a high-growth startup or fast-paced environment

Pay: $24.00-$26.50